You’ve got questions, We’ve got answers

Question 1

What is Orderlion?

Answer

Orderlion is an ordering solution for food and beverage (F&B) wholesalers. Our solution brings orders from multiple channels into one system, eliminating manual data entry and reducing errors. We integrate with existing ERP systems to improve operations and help wholesalers serve their customers more efficiently.

Question 2

What industries do you work with?

Answer

We serve the food and beverage (F&B) wholesale sector, including cash and carry, fruits and vegetables, drinks, baked goods, meat, fish and chilled & frozen products.

Question 3

How does Orderlion work?

Answer

Orderlion provides wholesalers with a digital ordering platform that transforms the way they do business. The mobile app and online platform integrate with your ERP system to centralise all orders in one place. Sales teams can use Sales PRO to create and manage customer relationships, while your customers benefit from real-time product updates and personalised pricing. The AI Inbox automatically processes orders from email, voicemail, text and WhatsApp messages, cutting down on manual work and errors.

Question 4

How does Orderlion compare to other ordering apps?

Answer

We offer a simple subscription model with transparent pricing tiers, unlike marketplace apps that charge per transaction. This means your costs remain predictable as your business grows. As a platform built specifically for food and beverage wholesalers, we understand your needs - from ERP integration to AI-powered order processing and sales team tools to help you manage customer relationships effectively.

Question 5

How does Orderlion benefit F&B wholesalers?

Answer

Our wholesalers typically see a 25% increase in order values and 30% more orders per customer. By automating manual processes, businesses have saved over 20 hours weekly on order handling.

Question 6

How do customers place orders through Orderlion?

Answer

Customers can place orders through the online shop or mobile app, with access to real-time pricing, favourites lists, and order reminders. The AI Inbox allows customers to order however they prefer—via the Orderlion app, email, text message, WhatsApp, or voicemail—at any time. Additionally, sales teams can place orders on-site for customers using the Sales PRO feature.

Question 7

Can Orderlion integrate with my ERP system?

Answer

Yes, we integrate with over 200 ERP and invoicing systems. Don't see yours on our website? Contact us to check - chances are we're already able to connect with them.

Question 8

Is Orderlion compatible with mobile devices?

Answer

Yes, Orderlion offers a mobile app compatible with both iOS and Android devices, allowing users to place orders conveniently from their smartphones or tablets.

Question 9

Are there data security measures in place for customer information?

Answer

We take data security seriously. All information is protected with industry-standard encryption during transmission and storage, keeping your sensitive data safe and confidential. We're fully GDPR compliant and follow strict data protection standards.

Question 10

How do I reset my password?

Answer

Click "Forgot password" on the login page, enter your email, and follow the instructions sent to reset your password.

Question 11

How do I get started with Orderlion?

Answer

To start using Orderlion, contact us to schedule a call. Our team will help you set up your account and integrate the software with your existing systems. We'll work with your IT partner or ERP provider to fully automate your order processing and ensure a smooth transition.

Question 12

How long does it take to set up an Orderlion account?

Answer

Setting up an Orderlion account is a quick and simple process. To get started, all you need to do is provide us with some basic information (price lists, product lists, logo etc). From there, we'll work with your IT partner or ERP provider to fully integrate and automate your order processing. With extensive experience working with numerous ERP partners across Europe, we can handle the entire process for you.

Question 13

Can I try Orderlion before I commit to a subscription?

Answer

Yes, you can access our demo account to try out Orderlion and see how easy it is to use in our business.

Question 14

How can I contact Orderlion for help?

Answer

You can reach your dedicated partner manager or email our support team at support.uk@orderlion.com for assistance.

Question 15

Does Orderlion provide training for new users?

Answer

Yes, we provide full training and resources to get your team up and running quickly. Our onboarding process ensures that everyone, including your customers, understand how to use the platform effectively.

Question 16

How much does Orderlion cost?

Answer

Orderlion offers a transparent and tiered pricing model based on the number of users, with no per transaction fees. This structure allows you to scale your business without incurring additional costs. For detailed pricing information tailored to your business needs, please contact us directly.

Question 17

Are there different plans for small and large businesses?

Answer

Yes, Orderlion offers flexible pricing plans designed to suit businesses of all sizes. Contact us to learn more about options for your business.

Question 18

Does Orderlion charge transaction fees?

Answer

No, Orderlion does not charge transaction fees. We offer a transparent, low-cost monthly subscription model, allowing you to grow your sales without incurring additional costs.

Question 19

Can I customise Orderlion to match my branding?

Answer

Yes, you can customise your online store with your logo and branding. Add product images and your own category thumbnails to give customers a professional ordering experience that matches your company's branding.

Question 20

Can I add my entire product catalogue to the platform?

Answer

Yes, you can upload your entire product catalogue using the Import Wizard or sync it automatically if your ERP system is connected.

You’ve got questions, We’ve got answers

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